AI Call Routing
Smart routing sends every call to the right person based on caller intent, urgency, department, time of day, or custom rules — with instant live transfer when needed.
Every Call to the Right Person, Every Time
No more phone trees, hold queues, or misdirected calls.
Intent-Based Routing
AI understands why the caller is reaching out and routes to the right department or person automatically.
Instant Live Transfer
When a call needs a human, Frontora transfers instantly — no hold music, no delays, no dropped calls.
Time-Based Rules
Route differently during business hours, after hours, weekends, and holidays with custom schedules.
Urgency Escalation
Emergency or high-priority calls bypass normal routing and go straight to your on-call team.
Multi-Location
Route calls to the right location based on caller ZIP code, area code, or stated preference.
Overflow Handling
If the primary person is unavailable, calls automatically cascade to backup staff or take a message.
Smart Routing in Real Time
Call Arrives
A customer calls your business number at any time.
Intent Detected
AI identifies the reason for the call in seconds.
Route Determined
Based on intent, time, location, and urgency — the right path is chosen.
Connected
Caller is transferred to the right person or the AI handles it directly.
Works for Every Service Business
Route Smarter, Resolve Faster
Stop losing calls to phone trees and hold queues.