Privacy Policy

1. Introduction

Welcome to Frontora.AI ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist platform and related services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing details when you create an account.
• Call Data: Phone numbers, call recordings, transcripts, and call metadata processed through our AI receptionist service.
• Appointment Data: Calendar entries, scheduling preferences, and customer contact details.
• Communications: Messages you send through our contact forms, demo requests, or support channels.

Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI receptionist services
• Process and manage appointments and leads
• Improve our AI models and service quality
• Communicate with you about your account and services
• Process payments and billing
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics).
• Business Clients: Call data and appointment information is shared with the business you are contacting through our service.
• Legal Requirements: When required by law, court order, or governmental authority.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your plan settings and applicable regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. Contact us at support@frontora.ai to exercise these rights.

8. Contact Us

If you have questions about this Privacy Policy, contact us at support@frontora.ai.